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Full Time

Order Services Representative

Turf Star Western (TSW) is seeking an Order Services Representative to join our growing business in Sacramento, CA! This pivotal role supports our sales representatives by ensuring seamless order communication, facilitating quote preparation, and coordinating equipment logistics. It demands strong organizational skills, attention to detail, and effective communication to ensure customer satisfaction and operational efficiency. The ideal candidate must be professional, ethical, and courteous when interacting with all stakeholders, including internal and external customers, co-workers, management, ownership, vendors, etc. Effective communication skills and the ability to accept constructive feedback are crucial to the success of this position. This position does not offer hybrid or remote work options and does not normally require working directly with the public.

Job Qualifications

• Eligible to work in the United States.
• Reside within 30 miles of the TSW facility.
• Associate Degree in Business Administration or related field or equivalent work experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) and virtual conferencing tools.
• Previous experience in sales support or customer service roles desired.
• Strong organizational skills with the ability to multitask effectively.
• Experience with centralized management systems for sales orders, purchase orders, and inventory management.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility and adaptability to meet changing job requirements.

Essential Functions

• Collaborate with sales representatives to prepare accurate quotes and ensure timely delivery.
• Communicate order details between sales, customers, and internal teams.
• Coordinate equipment setups, quality checks, and deliveries.
• Provide customer support regarding order status and inquiries.

Job Offerings

• Classification: Non-Exempt
• Job type: Full time
• The pay range for this position is $24-$39.00 per hour.
• Paid 2 times a month (semi-monthly).
• Paid time off earned per pay period based on months of service.
• Holiday pay.


Benefits package: Turf Star, Inc. partners with Insperity, under a Professional Employer Organization (PEO) partnership which offers medical, dental, and vision benefits. TSW paid life and AD&D insurance. Health savings account, flexible spending account, and a 401(k)-retirement plan. In addition to ancillary benefit offerings, such as: life insurance, disability insurance, accident insurance, and critical illness insurance.


In compliance with the State of California, Turf Star, Inc. provides a reasonable range of minimum compensation for jobs that may be hired in California. Actual compensation is influenced by a wide array of factors including but not limited to shill set, level of experience, and specific geographic area. For the State of California only, the range of pay for this job is $24-$39.00. Benefit package offerings are subject to change.

Turf Star, Inc is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic prohibited by federal, state, and/or local law.

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